Beautopia takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post. Beautopia will not pay to return items in unacceptable condition. It is the customer’s responsibility to retrieve any items that Beautopia deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. We'll be in touch as soon as your return is complete. We will process your exchange, refund or store credit within 2 business days of your return arriving back to us. Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. You can re-use your Beautopia Hair & Beauty packaging, or a similar sized box if you no longer have it.įollowing the instructions emailed to you, print your return shipping label, and tape it to the front of the box.ĭrop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker. Pack up your item carefully, so it reaches us safely. One of our Customer Happiness Coordinators will contact you via email with instructions on how to get your item back to us. Please ensure you have emailed us before sending your item back - it makes the process a lot easier. To request a return, please email us at your order number, and attach a photo or short video of the fault. Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period. All returns must be in original condition, unopened and unused (unless faulty). Please keep your original receipt as proof of purchase. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. We do not give refunds if you simply change your mind or make a wrong selection.
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